Orders / Deliveries
- Australia Wide & New Zealand -
Please read the following prior to completing your order through 'checkout'
We ship within 2 to 5 days of receipt of order
No goods will leave our warehouse until payment is confirmed.
Note: Free shipping will apply to all orders over $150.00 in value. and selected products and categories - (Australia Wide Only)
Warehouse pickup is available however prior approval is required - Call 0418 226 365 or email firstname.lastname@example.org
Orders received confirms customer acceptance or our Terms & Conditions
Customer orders should be received between 2 to 7 days of receipt of order payment, depending on ship to location. Contact phone number (Preferably mobile number) and email address is required for delivery purposes. If an item/product is out of stock we will notify our customers via text or email as soon as possible and advise of the expected delay. We regularly update our inventory records however if an item is out of stock and a customer wishes to cancel their order, we will process an immediate payment refund
*Remote Area Locations (RAL) - Remote Area Locations (RAL) are those destinations well outside major capital or regional cities and towns throughout Australia. A delivery cost quotation will be provided to customers prior to delivery
We reserve the right to levy a further additional charge (Delivery) if the destination address falls within a ‘Remote Area Location’.
Delivery charges for RAL will apply even after an order payment is forwarded to and is received by Bathroom Synergy. Should you not want to proceed with your order due to a higher quoted delivery cost we will forward an immediate refund to you
Customers can contact us through our 'Web Contact Form' or by 'Email' to make enquiries regarding delivery charges.
*Deliveries outside most courier operational areas which result in substantially higher delivery charges - Customers will be advised as to additional delivery charges. Payment of same must be received prior to dispatch of orders. Once again should customers not wish to proceed due to a higher quoted delivery cost, we will forward an immediate refund
Bath and Basin Deliveries - delivery is to Melbourne & Metropolitan areas only -
- Interstate or Victorian Regional customers - bath or basin orders can be delivered to a Melbourne based transport depot or picked up from our warehouse via the customers courier or transport company - customers need to stipulate their preference in 'Note to seller' on our checkout page or alternatively via our 'Contact Page' or email to email@example.com
'Note to Seller' on checkout page - Authority To Leave (ATL) - Yes/No
If you are happy for our courier to leave your order without obtaining a signature showing receipt of same, please indicate so here by entering the following - ATL - Yes
Orders will not be left at your (customer) delivery address unsigned unless by customer agreement* - a card or note will be left for customer pick up from a designated point e.g. local Australia Post Shop, Parcel Point or Courier Depot
Note: *Customer agreement - unsigned order delivery - No liability is accepted in this case for orders not being received
Also, please insert any special delivery instructions here e.g. leave order at front door - leave order in letter box etc
New Zealand orders are shipped via Toll Priority Express or Australia Post - Delivery charges apply - Free shipping does not apply on any category or product
Once customers enter their delivery address details (NZ) on the checkout page, the shipping cost is calculated and added to the order.
Orders will not be left at your (customer) delivery address unsigned unless by customer agreement* - a card or note will be left for customer pick up from a designated point e.g. local NZ Post Shop or Courier Depot
Note: Customer agreement - unsigned order delivery - No liability is accepted in this case for orders not being received
'Note to Seller' on checkout page - Include special delivery instructions as required - ATL (yes/no)
Warranties: Parts or product replacement only
Bathroom Synergy endeavours always to use the most cost efficient quality method or carrier for the delivery of customer orders
See Returns Policy
Bathroom Synergy Apps
Download to your mobile devices for easy access to products, prices and information
See Home Page
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