Basin and pop-up waste purchase - testimonial
Nelly - Richmond Vic Date: 28/10/2015
11:57 AM (4 hours
I am a FIFO worker and recently needed to purchase a hand basin which would fit on a custom-made narrow vanity unit, which in turn was to be installed in a very small bathroom.
After many hours online looking for just the right item, I discovered "bathroomsynergy" advertising a modern ceramic on-bench basin which according to the online Ad, would actually fit on the vanity cupboard and still leave a small area of benchtop available either side of it. This, in a very small bathroom was a definite 'plus'!
The price advertised was a little higher than what I intended to pay, but by the time I actually made the decision to purchase the basin, the price had been reduced, so that I could also purchase a pop-up plug & waste suited to the basin at virtually no extra expense!.
I contacted Brendan from Bathroom Synergy and made some preliminary enquiries as to delivery time-frames, payment methods and availability, explaining I am a FIFO worker, and that I do not do any form of internet banking.
It seemed that every 'curve ball' I threw at Brendan, he was more than helpful and accommodating! Everything about the purchase and ultimate delivery went relatively smoothly. Brendan was happy to keep in contact with me & keep me 100% up to date with what was happening with my parcel. He assured me that if upon delivery, there was any damage discovered to the basin, he would replace it if I let him know immediately.
I received my parcel as expected, and as stated by Brendan. It arrived in good order - no damage.
I would have no hesitation in recommending Bathroom Synergy as being "top of the class" in terms of product, customer service and honesty.
Normally I do not purchase anything online, but I would gladly make more purchases from Bathroom Synergy and Brendan, if and when the need occurs.
I am happy to publicly relate my experience to other purchasers, as I only have praise for both Brendan and Bathroom Synergy.
Oct 2015 - Freestanding Bath - Testimonial
“Not only am I very happy with the free standing bath selected - which even my 6 ft 2” partner thinks is comfortable, the customer service was also very warm, friendly, knowledgeable and professional. I couldn’t be happier. Thank you”.
Nadine - Daylesford Vic